Privacy policy

Last updated: May 11, 2025

This Privacy Policy describes how Heal Naturally ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from shophealnaturally.com (the "Site") or otherwise interact with us.

By using and accessing the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised "Last updated" date.

Information We Collect

Information You Provide:

  • Contact details: name, address, phone number, email.
  • Order details: billing, shipping, payment info.
  • Account details: username, password, security info.
  • Customer support communications.

Automatically Collected Information (Usage Data):

  • Device, browser, IP address, network connection.
  • Site interactions via cookies, pixels, tracking technologies.

Information from Third Parties:

  • Shopify platform services.
  • Payment processors for transactions.
  • Marketing and analytics partners via cookies and pixels.

How We Use Your Personal Information

  • To process orders and provide customer service.
  • To send transactional and marketing communications (email, SMS, mail).
  • To detect fraud and protect security.
  • To improve our website, services, and user experience.
  • For legal compliance and rights protection.

Cookies

We use cookies to operate and enhance our Site, track cart activity, run analytics, and personalize marketing. You can manage cookies via your browser settings.

For Shopify cookie practices, see Shopify Cookies Policy.

SMS Program Specific Disclosures

When you provide your phone number, we use it to send you transactional updates (such as order confirmations, shipping notifications) and, if you have opted in, marketing communications including promotions and offers. We do not share your phone number with third parties for their marketing purposes.

Our website uses cookies and similar technologies to track items you add to your shopping cart, including when a cart is abandoned. This information is used to determine when to send cart reminder messages via SMS, if you have opted in to receive such messages.

Any data sharing with third parties excludes SMS opt-in data and consent. SMS consent and phone number data will not be shared with third parties for their marketing purposes.

Location Data

We may collect approximate location data through IP addresses or device information to customize content, support order fulfillment, and prevent fraud. We do not use location tracking for real-time physical tracking of users.

How We Disclose Personal Information

  • Service providers (Shopify, payment processors, fulfillment partners).
  • Marketing and advertising partners.
  • Affiliates within our corporate group.
  • Legal authorities when required.
  • In business transactions (e.g., mergers, acquisitions).

SMS opt-in data and consent will not be shared with third parties for marketing purposes.

User-Generated Content

Content you submit publicly (e.g., product reviews) will be accessible by others. We are not responsible for how others use this information.

Third-Party Links

Our Site may link to external websites. We are not responsible for their privacy practices. Please review their privacy policies.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect their data. If you believe we have done so, please contact us for removal.

Security & Data Retention

We use reasonable security measures but cannot guarantee absolute security. We retain personal information as necessary for our business purposes, legal obligations, and dispute resolution.

Your Rights

  • Access, delete, correct, or receive a copy of your personal information.
  • Restrict or withdraw consent for data processing.
  • Opt-out of marketing communications.
  • Appeal decisions or lodge complaints with data authorities.

To exercise these rights, contact us at hello@shophealnaturally.com.

International Data Transfers

Your data may be transferred to and processed in countries outside of your residence. We use standard contractual clauses where required to protect these transfers.

Contact Us

For questions, complaints, or to exercise your privacy rights, contact us at:

Email: hello@shophealnaturally.com

Address: 6401 Rialto BLVD APT 735, Austin, TX, 78735, US